Terms and conditions
Shipping Policy
We usually ship within 2-3 business days of receipt of your order. For domestic customers, USPS First Class Mail should arrive between 3 to 7 days. For orders with 4 items or more, they are shipped via USPS Priority Mail and should arrive within 2 to 4 days.
We ship to all international countries. Shipping costs vary. Please allow 2 to 4 weeks for packages to arrive as most packages are shipped via USPS First Class International and tracking information is not available with this service. We cannot guarantee delivery or transit times.
We also advise purchasing from our authorized re-seller by sending email to: info@celluxeusa.com
Our partners, ship to all standard residential and commercial addresses in the UK, all European countries, the Middle East and the Far East such as Singapore, Hong Kong, and Japan. They always use tracked and signed posts to ensure the safe delivery of customer orders.
We recommend package forwarders such as ‘Stackry’ and ‘Shipto’ for larger orders, as they provide discounted rates and better tracing options.
Return & Exchange Policy
We offer a 30-day return policy with a full refund. Restrictions apply, please see below.
Please submit a return request via our website or email us directly at info@celluxeusa.com
- Returns must be made within 30 days of receipt of the order.
- Returns or exchanges are not accepted with wholesale accounts. All sales are final. No exceptions. Orders must be canceled within a few days of receipt. Once an order has shipped it cannot be returned. Even if the package has not arrived at its destination.
- Products must be unused and in good condition with all packaging attached.
- Returns are accepted if there is a result of a manufacturing defect or shipping error.
- Orders that we suspect to be fraudulent or products that have been tampered with will not be refunded.
- Return shipping and handling costs and other charges are non-refundable.
- All return shipping charges must be prepaid. We cannot accept COD deliveries.
- It is recommended that you use USPS or Insured Parcel Post for your return.
- Keep the Return Tracking Number for your return package to monitor delivery status.
- You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.
- Orders that appear to be shipped to a freight forwarding company for reshipment and damaged are not refunded or replaced.
- Insufficient or incorrect shipping address such as a street address, city, state/province, ZIP or postal code will not be refunded. If the parcel is returned the parcel will be sent to the correct address provided.
- International packages marked “not claimed” or “insufficient/incorrect address” will be refunded when received minus shipping costs that were charged.
- We reserve the right to cancel or not accept any order that we suspect to have been placed as a result of fraudulent activity.
- We further reserve the right to cancel or not accept subsequent orders from customers with previous fraudulent order history.
- Refunds can take up to 30 days to process before credit is seen on your account.
Payment Methods
We accept online payment with American Express, Visa, MasterCard and Discover.